"FPMI has consistently provided exceptional services and partnership with a most unpredictable and challenging client. The FPMI Program Manager supporting me and working directly with the client has always been an ideal partner and effective program manager communicating and working directly with the client but always making sure we were on the same page. His technical expertise in federal HR is top notch. His integrity is refreshing."

FPMI has a proven ability to provide outstanding, cost-effective contact and service center services. FPMI’s dedication to superior customer service and maintenance of consistently high service levels have resulted in strong customer satisfaction. FPMI’s highly knowledgeable program management staff consistently provide successful and efficient results within all operational requirements.

Employee Resource and Information Center (ERIC)

ERIC serves as a center of excellence providing a single pERIC serves as a Center of Excellence providing a single point of contact for managers, supervisors, employees and potential new hires to obtain products and services. One call to ERIC’s toll free number connects your employees and customers to a wide variety of services and information.

The ERIC is a multi-channel service center. Service requests are initiated via telephone, email & website. Hours of operations are based upon customers’ requirements. nd-up - ERIC can be operational in as little as 6 weeks to disseminate information and provide services to support a variety of customer requirements including:

	Employee Services - Employees can receive answers to questions about pay, time and leave, benefits, employee rights and obligations, jobs, as well as training, security, health and safety.
	Building Closures
	Pandemic Inquiries
	Government Travel
	Safety and Workman Compensation
	Financial Disclosure Inquiries and Processing
	Personnel Security
	Employee Surveys

FPMI’s Payroll and Personnel Operations Center (PPOC), an extension of ERIC, provides all transactional processing support to your organization from hire to retire. Staffed with HR practitioners to ensure accurate responses and one-stop service to your HR inquires. ERIC and PPOC will expedite payroll error resolution, increase customer satisfaction, and reduce the number of service requests that will have to be elevated to an organization's human resources department.

The timely and accurate processing of personnel and payroll documents is crucial to employee morale, management information reports, budget forecasting and operational business intelligence. It truly represents the core function of an human resource organization. Many human resource organizations outsource this function in hopes of greater control, an increased focus on areas of strategic importance and reduced error and operating costs. PPOC will provide this service and guarantee quality or we will make it right.

Plan for Payroll Continuity - Make ERIC part of your Continuity of Operations Plan (COOP). FPMI’s Payroll and Personnel Operations Center, an extended service of ERIC, can insure that payroll will continue and employees will get paid timely and accurately in the event of a disaster. ERIC can serve as a central location to disseminate crisis management procedures and inform individuals of their responsibilities.

Personnel Security Program

Provides end to end personnel security services that can be provided to customers as one solution and/or customized based on customer needs.

	Electronic Questionnaire for Investigations Processing (e-QIP): Over 99% of all clearance requests are now submitted via e-QIP. E-QIP is aimed at making it simpler for citizens to receive high-quality service from the federal government, while reducing the cost of delivering those services.
	Customer Focus: Assuring timely completion of the Questionnaire for National Security Positions (SF-86), Questionnaire for Public Trust Positions (SF-85p) and related documents and forms (“Security Forms”) by high touch security personnel.
	Quality Assurance process ensure less than a 1% rejection rate
	Overcoming the difficulty in navigation of the OPM electronic Questionnaire for Investigations Processing (e-QIP) system
	Avoiding rejections by OPM and Agency for corrections, clarifications, additional information, etc.
	Avoiding hiring delays and increased costs which negatively impact project performance due to correctable delays in the Security Forms process
	Personnel Security Case Management System: The FPMI ERIC Center of Excellence has developed a new personnel security case management system that will produce further time saving efficiencies in the clearance process

	Using strong customer relationship management methodologies and processes to meet your changing requirements
	Managing complex information through processes that involve both incoming and outgoing communication
	Servicing multiple communication modes – voice, email, fax, IVR, and in-person
	Collecting and integrating information from multiple sources into a single reporting system, allowing decision-makers to align critical resources and attain performance metrics