FPMI's emphasis on achieving and maintaining high quality performance is a critical aspect of achieving our corporate vision. FPMI's five areas of quality focus on: Quality Improvement, Quality Assurance, Capability Maturity Models, Customer Satisfaction, and Employee Satisfaction.

Our quality vision summarizes our intent to focus on quality performance as a critical attribute of our service delivery. We believe that "Quality Performance is the foundation of FPMI".

Values

Our values guide our decision-making and include:

	Customer Satisfaction
	Employee Satisfaction
	Success
	Continuous Improvement
	Teamwork
	Integrity

FPMI develops a Quality Assurance Plan for each specific customer and part of that plan is a Service Level Agreement (SLA). We guarantee that we will meet and/or exceed all performance standards outlined in the SLA. Our approach to quality has enabled FPMI to reduce re-work to our customers, increase customer satisfaction, and improve the customer service delivery.

FPMI tailors its services to meet your specific requirements, and you can rely on FPMI for solutions that meet and exceed your business objectives. For over two decades, we have provided a wide variety of services to many federal agencies. Below are several examples:

	Operated the largest non-DoD federal recruitment contact call center.
	Provided a broad range of personnel support services to agencies such as GSA, DHS, HHS, EPA, VA, and GAO.
	Designed and presented custom-curriculum training seminars nationwide to HUD.
	Supplied logistical support for the Armed Forces Institute of Pathology.
	Provided recruiting support to CBP in hiring border patrol agents.