Quality is our top priority. High-quality performance, exceptional customer service,
and individual responsibility are corporate imperatives.
Every client receives a plan that includes a Service Level Agreement
to minimize re-work, increase client satisfaction and improve the customer service
delivery. We guarantee that we will meet and/or exceed all performance metrics outlined
in the agreement.
All contracts include:
- Service Level Agreements
- Quality Control Plans
- Program Managers supported by a Quality Control Officer
- Continuous performance monitoring
- Customer satisfaction measures